RD3 Tech

1. Standard Service Rates

• Standard Rate:
  $110/hour minimum.
• After-Hours Rate:
  An additional $20/hour applies outside 9–5,
  on weekends and public holidays.
• Travel Charges:
  Travel time is charged using the standard hourly rate.
  The calculation is:
  
  (Standard Rate ÷ 60 minutes) × travel time in minutes
  = travel charge.
  

2. Travel & Location Fees

Travel fees apply to all services, including services
provided within Whangārei.

RD3 Tech provides services within
Whangārei City and the Tutukaka Coast.
Travel rates apply to all services within these areas.

Services outside these areas are available at the discretion
of RD3 Tech and may involve additional travel charges.

3. Quotes, Estimates & Consultations

Not every job can be priced accurately in advance. Where
possible, RD3 Tech will provide an estimate or quote based
on the information available.

• Quotes and estimates:
  Available on request.
• Consultations:
  Charged at the applicable hourly rate.
• Research and investigation:
  Time spent diagnosing requirements, researching solutions
  or determining project scope may be charged.
• Site visits:
  Visits for consultations, assessments or quotes may incur
  standard service and travel charges.

Where the scope or requirements of a project change, the final
cost may also change. We will discuss significant changes with
you where practical.

4. Payment Terms

• Invoices must be paid by the stated due date using an
  accepted payment method.
• If you need additional time to pay, please contact
  RD3 Tech before the due date.
• Late payments may incur additional fees at RD3 Tech’s
  discretion.
• Where an invoice remains unpaid, RD3 Tech may suspend
  services until the account is brought up to date.
• Unpaid accounts may be referred to a collections agency
  where appropriate.

5. Cancellations & No-Shows

We understand that plans can change. Please give us as much
notice as possible if you need to cancel or reschedule an
appointment.

• Less than 24 hours’ notice:
  A cancellation fee equivalent to one hour of the
  standard service rate ($110) may apply.
• No-show:
  If RD3 Tech arrives at the agreed location and cannot
  begin the appointment because of client absence,
  site inaccessibility or other circumstances within
  the client’s control, the appointment may be charged.
• RD3 Tech cancellations:
  We may occasionally need to cancel or reschedule an
  appointment due to circumstances outside our control.
  We will provide as much notice as reasonably possible
  and work with you to arrange another time.