Managed Support
Technology problems are frustrating, especially when you rely on your systems every day.
Managed Support from RD3 Tech provides ongoing technology support, maintenance, data protection and advice through structured support plans designed for homes, businesses and community organisations.
Instead of waiting until something breaks, you have a trusted technology partner who understands your technology and helps keep systems reliable, secure and easier to manage.
Why Managed Support?
Move from fixing problems to managing technology.
Traditional IT support often begins after something has already gone wrong.
A problem occurs, help is requested and the immediate issue is fixed. However, without understanding the wider technology environment, the same problems can continue to appear.
Managed Support provides an ongoing relationship with RD3 Tech, helping you maintain reliable technology, protect important information and make better technology decisions.
Support Plans
RD3 Tech provides structured support plans for people and organisations who want more than a one-off repair.
Whether you’re managing technology at home, supporting a community organisation or running a business, there’s a support option designed around your needs.
Homes And Families – Support Plan
Everyday technology support for homes.
$129/month
Designed for individuals and families who rely on technology every day and want reliable support to keep things working smoothly.
- Remote IT consulting and troubleshooting
- Device and software support
- WiFi and network assistance
- Email and account support
- Technology advice
Get help with everyday technology problems, setup, and advice without having to work everything out yourself.
Data Protection – Support Plan
Protect your important information.
$179/month
Designed for clients who rely on important files and want confidence that their data is backed up, protected, and available when needed.
- Backup monitoring
- Backup health checks
- Recovery assistance
- File restoration support
- Backup configuration reviews
Keep your backups working properly and have support when you need to recover important information.
Community – Group Plan
Reliable technology support for organisations.
$299/month
Designed for clubs, churches, charities, and community groups that rely on technology and need reliable support without dedicated IT staff.
- Technology consulting support
- Troubleshooting assistance
- Email and account support
- Device setup help
- Technology improvement advice
Get practical technology support to keep your organisation working and make improvements when needed.
Business – Support Plan
A trusted technology partner for small businesses.
From $499/month
Designed for small businesses that rely on technology every day and need structured support to maintain smooth operations.
- Structured IT consulting support
- Priority support access
- Troubleshooting and system assistance
- Business technology advice
- Future technology planning
Businesses with multiple users, devices, or higher support requirements may require a customised support agreement.
What Managed Support Can Include
Managed Support plans can include:
Technology Assistance
Help when you need it.
- Troubleshooting
- Remote support
- Device assistance
- Technology questions
- Problem solving
Preventative Maintenance
Reduce problems before they happen.
- Technology checks
- Updates
- System reviews
- Security improvements
- Performance improvements
Technology Advice
Make better technology decisions.
- New technology advice
- Upgrade planning
- Replacement decisions
- Future technology planning
Security & Protection
Keep technology safer.
- Cybersecurity reviews
- Backup checks
- Account security improvements
- Risk reduction
Why Work With RD3 Tech?
Your Technology
We take the time to understand the systems, devices, services and technology you rely on.
Your Goals
Technology recommendations are based on what you are trying to achieve, not simply what can be sold.
Your History
Ongoing support means understanding what has already been done and what problems have occurred before.
Your Future
We consider what your technology may need to support as your requirements change.
Want someone to look after your technology?
Technology should support your goals, not create stress.
RD3 Tech provides ongoing technology support plans for homes, businesses and community organisations.